1.Visit www.MeCard.co.uk and click on ‘Activate
Card’ and enter the details required.
2. Next, call 01 244 770 510** to obtain your card’s PIN (this needs to be
separately done for each card).
3. Go to create web account
to start managing your money.
4. Once the Parent card is loaded with funds and the Parent has moved funds to the
Teen Card(s), just log into your online account to keep track of your spending –
easy as that!
No, Prepaid Cards are different from credit and debit cards. They work like pay-as-you-go
mobile phones where you can only use what you've loaded in the first place. So,
each time you use the card to purchase something or withdraw cash at an ATM, the
amount is deducted from the available balance. When your card runs low on funds,
it will need to be topped up again.
• Don’t want to use a bank card but still want the convenience of a card for shopping
and use online.
• Are worried about the credit crunch and want take control of their spending.
• Don’t want to carry around large sums of cash, but still appreciate the convenience
of being able to share money with family.
• Want all the above, plus the ability to use the card online and on the High Street
- it's a MasterCard® card so it’s accepted anywhere you see the MasterCard Acceptance
Mark. *Teen cards have restrictions in place to prevent the purchase of age-restricted
products; for more information please see the Terms and Conditions
Buying and using a MeCard Prepaid MasterCard is easy. Simply:
• Purchase your Parent and Teen card(s) from this site
• Wait 7-10 days for receipt of card(s) in the post
• Activate Parent and Teen cards via the website, then call 01 244 770 510**
to obtain your PIN (each card has a separate PIN)
• Top up via the Parent Card online, at a
PayPoint or via bank transfer.
• Spend in shops, online, or use at an ATM - anywhere you see the MasterCard® Acceptance
We do not charge for checking your online balance and statements, however there
are fees associated with your MeCard; please see the Fees Summary
for further details.
Yes, it will work in most ATMs worldwide and with most retailers with electronic
terminals that accept MasterCard® cards. Be sure to memorise your PIN as we are
unable to provide you with this over the phone. If you forget your PIN, you will
need to call 01 244 770 510 to obtain a new one.
Yes, wherever you see the MasterCard® Acceptance Mark.
When you receive your card, you will need to call 01 244 770 510* to obtain
your PIN. It is important to memorise your PIN.. If you prefer, you can change this
to a more memorable number at most High Street ATMs. The same phone number can be
used if you subsequently forget your PIN and need a new one.
Your card will be posted out to your address within 7-10 working days from the date
of your successful application.
If you load your card with cash at a PayPoint terminal, the money will normally
be available immediately. Loads made via Standing order, BACS or wage transfer will
be available within 48 working hours. Loads made online are available within a few
hours of loading. For specific timescales, please refer to the
Terms and Conditions
Anyone can load money onto the Parent MeCard via Standing Order or electronic bank
transfer. Simply give them your card number and the standing order details (below).
However, please remember loads can only be initially applied to the Parent Card,
so the parent will need to move funds to the Teen Card once received.
Standing Order/Bank Transfer
Bank: Barclays Bank
Account Name: Wirecard
Sort Code: 20-59-42
Account Number: 20181943
Payment Reference: Full 16-digit number for Parent MeCard
Timescale: Approximately 48 working hours to be applied to the Parent Card
For payments coming from outside the UK: IBAN GB68 BARC 2059 4220 1819 43
If you wish to load the Parent Card at a PayPoint terminal, use our
PayPoint Locator to find your nearest location. When you arrive, just go
to the counter and present the Parent Card and make your payment to the cashier
via cash or debit card. Loads are available immediately; however please refer to
the Fees Summary for any applicable charges.
If you wish to load the Parent Card via debit card, please log into your online
account and follow the on screen instructions.
To help the environment, we do not provide paper statements. However, you can view
your current balance and transactions online free of charge by logging into your
You must let us know as soon as possible if you change your name, move address,
change your phone number or email address. If the address needs to be changed for
the Parent Card, you will be required to provide proof of your new address by sending
us a copy of a bank statement or utility bill showing the new details. This can
be emailed as a scanned PDF document and sent to
PCT.enquiries@Banctec.com with a covering note advising you are updating
the address for the Parent card.
If we contact you in relation to your card, for example, to notify you that we have
cancelled your card or to send you a refund by cheque, we will use the most recent
contact details you have provided to us. Any email to you will be treated as being
received, as soon as it is sent by us. We will not be liable to you if your contact
details have changed and you have failed to notify us.
You may also call the Customer Service line on 01753 775 111* if you have
queries about changing any of the details on your account.
If your card is lost, stolen or damaged, log into your personal web account and
the options to re-order a card(s) is available within the Card Services section.
Alternatively you can call the Customer Service line on 01753 775 111* to
report this, or our dedicated Lost/Stolen helpline on 01753 775961***. 24/7/365.Cards
can also be marked as Lost or Stolen free of charge, using the appropriate tab within
your Web Account.
You can cancel your card by calling the Customer Service line on 01753 775 111*
if you have queries about cancelling your Parent or Teen card.
Unless you have arranged to transfer any unspent funds to another card managed by
us, we will arrange for the funds on your cancelled card to be refunded to you (by
sending a cheque to the address held on your Parent Card account file, or by BACS
transfer into a designated bank account), once all transactions and fees have been
deducted, including the redemption fee of £10.
You have a legal right to cancel your card up to 14 days after you receive it without
being charged the cash-out (closure) fee mentioned above. Under the Terms and Conditions,
you also have the right to cancel your card at any time after this 14 day period.
If your card is cancelled, we will immediately block it so it cannot be used. See
the Card Terms and Conditions for more information.
You should treat your card like cash in a wallet. If it is lost or stolen, you may
lose some or all of your money held on it, in the same way as if you lost your wallet.
As a result, you must keep your card safe and not let anyone else use it. You must
keep your PIN secret at all times. We recommend that you regularly check the balance
of your card and recent statement online from your personal web account to ensure
that all transactions are accounted for and were genuinely known to/by the cardholder.
If you suspect fraudulent usage or that your card details may be compromised, you
must get in touch with us as soon as you notice this so we may take respective action.
If your card is lost or stolen you must get in touch with us as soon as you can.
We will then cancel your card. A new card will be issued to you within 7-10 working
days. Please note that any funds will be moved to your new Parent or Teen card account.
When your card expires, you will no longer be able to use your MeCard Prepaid MasterCard
and we will arrange for the balance of funds to be transferred to your new card,
after deducting any outstanding transactions and fees (including the replacement
fee). The renewal fee for your replacement card will be charged 21 days before your
card is due to expire (cards have a 24 month expiry). Therefore, you will
need to ensure you have enough funds on your card to cover the renewal fee 21days
prior to the card expiry date. We will not issue a new MeCard to you if you tell
us in writing at least 28 days before the date your MeCard expires, that you want
a refund instead or if insufficient funds exist on the card account to meet the
Although your card is a regulated by the Financial Conduct Authority (FCA) as electronic
money, it is not covered by the Financial Services Compensation Scheme (FSCS).
In the unlikely event, a transaction were completed when there were insufficient
funds on your MeCard for that transaction (a "Shortfall"), you shall reimburse the
As this is a prepaid card, it is not covered by the CCA, Section 75, or any limitations
as a result of this.
If you have a complaint about the MeCard product or service, please follow the procedure outlined within this document.
*The Customer Services line is open from Mon-Fri 9am-6:00pm (UK). Calls are charged
at your standard network rate.
**Get PIN lines are automated and open 24/7. Calls cost 10p per minute from a landline.
Calls from mobiles may be higher.
*** The Lost and Stolen line is open 24/7. Calls are charged at your standard network