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MeCard is a prepaid card for teenagers,

backed and supported by their parents and allowing them a unique opportunity to manage their cash online.

Managing your card is easy

If you’re online, its easy to manage your money.
All the information you need is within your personal web account.

Manage your card through your webaccount!

  • Check your balance
  • View your recent transactions
  • Move funds onto the Teen card
  • Block/unblock your card for security
Find More

A few common questions

Manage your card through your webaccount!

I have received my MeCard, what should I do now?


Are Prepaid Cards just like debit or credit cards?


Who are prepaid cards for?


The concept of a prepaid card is new to me, how do you use them?


How do you load money onto the cards?


What are the fees for using the account?


Will my card work abroad?


Can I use my card on the Internet?


When do I get the card PIN?


How long does it take for a card to arrive?


How long does it take for the money to show in the account after loading?


Who can load money onto my MeCard and how do I do it?


Will I receive a paper statement?


What do I need to do if any of my personal details change?


How do I order a replacement card?


How do I cancel a card?


What happens if my card is lost or stolen?


What happens when my card expires?


Does the Financial Services Compensation Scheme cover my card?


What is a Shortfall?


Does the Consumer Credit Act cover my card?


What if I have a complaint?


*The Customer Services line is open from Mon-Fri 9am-6:00pm (UK). Calls are charged at your standard network rate.
**Get PIN lines are automated and open 24/7. Calls cost 10p per minute from a landline. Calls from mobiles may be higher.
*** The Lost and Stolen line is open 24/7. Calls are charged at your standard network rate.

Our Fees

This table summarises key product features and information and is not intended to replace the terms and conditions of the product. The fees limits and restrictions that apply to each card are set out below.

Fees and Limits Parent Card Teen Card
Fee to buy Parent card FREE with the purchase of 1 or more Teen Cards -
Fee to buy Teen card (up to 3) - £ 9.99 per card
Fee for loading by debit card online
*Debit card loads are available in 2-3 hours
£ 0.50 per load n/a
Fee for loading the card by cash at PayPoint
*PayPoint loads are available in immediately
3% of load value subject to a minimum fee of £ 1 n/a
Fee for loading the card by electronic / bank transfer
*BACS loads are available within 3 working days
FREE n/a
Fee for transfer of funds from Parent to Teen card(s) FREE n/a
Replacement fee for lost/ stolen or damaged cards £ 5 £ 5
Fee for redemption
*Where applicable – see Condition 9
**Redemption from Parent card, only 1 charge will be applied.
£ 10 -
Termination Fee £ 10 -
Ongoing Features
Renewal fee (after 24 months) FREE £ 9.99 per card
Monthly Service Management fee FREE £ 1.00 per month
Fraud investigation fee (applied only where investigations show the customer
acted fraudulently or with gross negligence)
£ 10 £ 10
Disputed transaction fee (applied only where investigations show the customer
acted fraudulently or with gross negligence)
£ 10 £ 10
Card limits
Maximum card balance at any time £ 3,000 £ 500
Maximum card monthly load value £ 6,000 £ 1,000
Maximum annual load value £ 20,000 £ 3,000
Maximum single card payment £ 3,000 £ 500
Minimum load value £ 10 n/a
Minimum money share (from Parent to Teen) £ 10 n/a
Daily ATM withdrawal limit £ 250 x 3 daily £50 x 2 daily
Maximum purchases per day 20 20
Maximum value of purchases per day £ 3,000 £ 500
Maximum ATM withdrawals per day 3 2
Transaction fees
Fee for purchases made in GBP Sterling FREE FREE
Service charge (commission) for purchases made in other currencies (non-Sterling) 2.75% 2.75%
Cash withdrawal fees
Fee for ATM withdrawal in the UK.
NOTE ATM providers may raise additional charges.
£ 0.75 per £ 0.75 per
Fee for ATM withdrawal in a currency other than GBP Sterling.
NOTE ATM providers may raise additional charges..
£ 1.50 per £ 1.50 per
Usage restrictions
NOTE – PMs must complete as appropriate e.g restrictions to merchant codes to mitigate fraudulent or illegal usage
Merchant Category Code (MCC) blocks placed on Teen Cards to restrict
the purchase of age-regulated products.
(7995, 5993, 5072, 5251, 5047, 5813, and 5921)
None MCC Restriction in Place

*Accepted worldwide

MeCard gives you all the security that goes with MasterCard - that means you can use your Chip & PIN cash card securely across 1.9 million ATMs & 35 million merchants worldwide.

Contact

Have a question for our Customer Service Team? If so, please contact us using one of the methods described below.

Call Us

General Enquiries
01753 77 5111

24/7 Lost or Stolen Helpline
0115 957 7420



Many thanks for your enquiry. We will respond to you as soon as possible.
If your enquiry is urgent, please contact our help line on 01753 77 5111
Many thanks,
The MeCard Team

If you can also put in all contact form submissions to go to these emails;
debbie@debbiewalters.co.uk
debbie.walters@mecard.co.uk

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